Frequently Asked Questions

Yes, you can upload your prescription or transfer your prescription from another pharmacy. You won’t need to book an online medical consultation.

We are partners with Wellness Pharmacy located at Unit A – 4828 Hastings Street in Burnaby, BC, Canada. If you have any questions about your medications, you can contact one of our pharmacists at (xxx) xxx-xxxx or xxx@xxxx.com.

Because our partner pharmacy is located in British Columbia, we can only bill to BC PharmaCare at this moment. If you reside in another province and are filling medications covered by your provincial health insurance, you may need to submit your receipts manually.

Yes, we accept all major insurance plans. If your insurance is a direct bill plan, we do the billing for you, to save you time and money. Please upload a photo of your insurance plan when you register for an account. If your insurance is not a direct bill plan, we will issue you an official prescription receipt for you to use for your claims.

Our partner pharmacy is a licensed pharmacy in British Columbia, Canada. We only use genuine medications ordered from accredited suppliers within Canada. You can be assured that your medication is genuine and approved by Health Canada.

We can provide you with either brand name or generic medication. Just specify if you prefer brand name in your order. Please note that brand name is often more expensive than generic, and insurances may not cover the cost difference, which means you may pay more for the same medication.

Yes, shipping is free anywhere in Canada.

GigiJo customers get free, unlimited follow-ups with a pharmacist. You can reach a pharmacist at (xxx) xxx-xxxx or xxx@xxxx.com. If the pharmacist feels that you may need to speak with a physician again, they will ask that you book another free online medical consultation.

We utilize industry-standard online commerce platforms and secure encryption of website data. We provide secure online payment processing as well. Please see our Privacy Policy for more information. If you have any questions regarding your privacy, you can contact us at xxx@xxxx.com.

Canadian laws prohibit the return of any prescription product. Once your prescription medication is out for delivery, it can no longer be returned. However, if you feel that the medication was dispensed in error or another mistake has been made, please contact our pharmacist at (xxx) xxx-xxxx or xxx@xxxx.com right away and we will rectify the situation. For all other returns, please refer to our Return Policy.

You can contact us at xxx@xxxx.com.